ROLE: Go-to-Client Support -Account Director
REPORTING: Go-To- Client Regional Lead
DEPARTMENT: Account Management
DISCIPLINE: Advertising
AGENCY: Ogilvy Africa, Kenya
LOCATION: Nairobi
SCOPE: In-Market
OGILVY AFRICA – COMPANY OVERVIEW
Ogilvy Africa is the largest network agency on the continent catering to 40 countries with a team of ~900 people across Central, East and West Africa. Headquartered in Nairobi – Kenya, Ogilvy Africa manages a portfolio of over 100 brands for clients such as AB InBev, Airtel, Africa CDC, Coca-Cola, Diageo, Distell, Equity Bank, Exxon Mobil, Kenya Airways, Mondelez, NCBA, Nestle, Philips, PWC, SAB Miller, Sanlam, Total, UNICEF, Unilever, and WWF amongst others.
Ogilvy has a distinctive positioning and proposition that is key for current times, when clients desire a partner to help them realize their growth ambitions or to get back to growth. Simply put our ambition is to be, “The Best Platform and Partner for Growth on the Planet.”
This proposition is anchored on true shared value, what our world needs now, creating human(societal) value, employee value and commercial value. This proposition cuts across our key mega-businesses ABC (Advertising, Branding and Content), Experience (including CRM and e-commerce), PR & Influence and Media (focussed on performance marketing).
In addition, we’ve created proprietary marketing products in areas such as real-time marketing, social intelligence, performance marketing, e-commerce enablement and content hubs. Our unique operating model, One Ogilvy, allows clients and brands to cut the complexity of agency structures and create seamless omni-channel experiences for their consumers, across touchpoints. Fuelled by the holy trinity of content, data, and technology; Ogilvy Africa strives to be the best-practice agency model, for Developing & Emerging markets.
In our 20+ years in Africa, we have won the highest number of regional and global awards for the region including Cannes Lions, Clio awards, Dubai Lynx Festival, SABRE Awards (Global and Africa), WARC Effectiveness; to name a few.
Ogilvy is a leading global network of WPP. Launched by David Ogilvy over 70 years ago, it is referred-to as the Agency of Giants, by several industry experts. 2021 WARC rankings named Ogilvy, the #1 creative network in the world.
JOB PURPOSE – SUMMARY
The Go-to-Client Support -Account Director is a critical role within WPP Scangroup, supporting the Go-to-Client Regional Lead in managing key client accounts and ensuring the seamless execution of client deliverables. This role combines project management, client servicing, and operational oversight, requiring excellent organizational skills and a client-first mindset.
You will act as a bridge between the GTC Regional Lead, internal teams, and the client, ensuring that all client needs are addressed efficiently and effectively. This position is ideal for someone with a strong background in client management and a passion for delivering high-quality work.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
Client Servicing Support:
• Assist the GTC Lead in managing day-to-day client interactions and addressing inquiries.
• Maintain a deep understanding of client needs, objectives, and industry trends to provide timely support.
• Prepare and organize client meetings, including developing agendas, presentations, and follow-up reports.
Project Coordination:
• Oversee the execution of campaigns and projects across multiple WPP agencies, ensuring timelines, budgets, and deliverables are met.
• Monitor project progress and flag potential issues to the respective Country Leads/ Account Directors for resolution.
• Ensure smooth collaboration between creative, media, digital, and other internal teams.
Operational Excellence:
• Track and manage account deliverables, ensuring quality and adherence to client expectations.
• Maintain detailed documentation of client interactions, project milestones, and key decisions.
• Support in preparing performance reports and campaign analytics for client reviews.
Financial Oversight:
• Assist in monitoring account budgets, including tracking expenses and preparing cost estimates for approval.
• Ensure all client billing and invoicing is accurate and processed on time.
Relationship Building:
• Foster positive relationships with clients, acting as a point of contact in the absence of the GTC Lead.
• Build trust and credibility by demonstrating a proactive and solutions-oriented approach to client needs.
Team Collaboration:
• Act as a liaison between the GTC Lead and internal teams, ensuring clarity in communication and priorities.
• Provide support in coordinating team efforts, including scheduling meetings and sharing updates.
PROFESSION, TECHNICAL SKILL AND PREVIOUS EXPERIENCE REQUIRED
Qualifications and Experience:
• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
• 4+ years of experience in account management, client servicing, or project management within the advertising, marketing, or communications industries.
• Familiarity with integrated marketing communications, including creative, media, digital, and PR.
• Proven ability to manage multiple projects simultaneously in a fast-paced environment.
Skills and Competencies:
• Strong organizational and project management skills with keen attention to detail.
• Excellent communication and interpersonal skills.
• Proactive problem-solver with the ability to anticipate client and team needs.
• Strong financial acumen to assist in budget tracking and management.
• Collaborative team player with a positive and professional attitude.
Desired Experience:
• Will have managed and run digital marketing projects from strategy to implementation.
• Will have a good understanding of measurement techniques and be able to use this knowledge to develop successful test and learn strategies.
Required Behaviors:
• Passion for Advertising, Technology, Digital, and Social
• Exceptional client management and communication skills
• Fastidious organizational skills with a high attention to detail.
• Great communication skills, both written and verbal.
• Great project management skills.
• Proactive and able to self-motivate.
• Good team player.
• Clear thinking and flexible.
Required Attributes:
• Will need to have strong strategic thinking, possessing energy and creativity. Applying fresh thinking and new approaches to meet Client’s expectations.
• Will need to develop and demonstrate real leadership qualities and an evident mastery of the full raft of account management skills.
• The AD will need to be a strong team worker. Possessing great people management skills.
• Will have strong project management skills. With a strong strategic ability for scoping and planning projects.
• Identifying alternatives, options and new and different ways of looking at issues and problems. Must be cool under time pressures which occur in a agency environment.
• Is expected to build excellent relationships with clients – extending into social situations – and with all members of the agency team for whom they are responsible.
• Clear evidence of business development skills and negotiation skills.
• Strong written and presentation skills.
BELIFES AT OGILVY
• People need regular OS upgrades: Even the best OS will be obsolete tomorrow unless its constantly upgrades. same is true for people.
• We need more cows than milk men: We are a culture of practitioners, not manager. We contribute before we comment.
• Creative about creativity: Creativity is, and will always be, our differentiator. Creativity now includes holy trinity of Data -Content -Tech
• Diversity is a competitive advantage: New profiles, new skills, new styles of leadership make us a stronger company.
• Collaborative advantage > Competitive advantage: Find partners who are on top of their game at the skillset we need. It’s the only way to scale at the speed without pretending to have all the answers.
• Team Individual: You get a lot more done when everyone stops worrying about who gets credit at the end. Teams Succeed, individuals fail.
• Fail often, fail fast: We see intrapreneur in all our people and encourage a culture of pilots. Test, succeed and scale; or fail-fast learn, learn from the failure and start something new.
How to Apply
If your career aspirations match this exciting opportunity, please apply as follows.
• Complete this application form and submit
• Share your resume separately in PDF format (strictly) via our recruitment email address: [email protected]. Ensure that your resume bears your first and last names.
• In the email subject, strictly quote the job title and location (Job Title – Location). Do not add anything else in the email subject
Please note that completing the application form is mandatory for consideration alongside your email application where you share your resume in PDF (strictly). Only shortlisted candidates will be contacted.
Ogilvy Africa is an equal-opportunity employer that believes in diversity as a competitive advantage. We are committed to a fair and inclusive hiring process. To minimize unconscious biases from our hiring process, we’ve taken on an initiative to #RightTheCV (find out more by clicking here)
Closing Date: 13 December 2024