TITLE: Account Manager
REPORTING: Managing Partner
DEPARTMENT: Account Management
DISCIPLINE: Advertising
AGENCY: Ogilvy Africa, Tanzania
LOCATION: Dar es Salaam
SCOPE: In-Market
OGILVY AFRICA – COMPANY OVERVIEW
Ogilvy Africa is the largest network agency on the continent catering to more than 40 countries with a team of 900 people across Central, East and West Africa. Our regional office is based in Nairobi – Kenya, where we house a portfolio of over 100 brands for clients such as AB InBev, Airtel, Bajaj, Bill & Melinda Gates Foundation, Coca-Cola, Diageo, Equity Bank, European Union, KFC, Mastercard, NCBA, Nestle, Philips, PWC, Total Energies, UNICEF, Unilever and WWF amongst others.
Our distinctive positioning and proposition are key for times, when clients desire a partner to help them realize their growth ambitions or to get back to growth. No one knows Africa like we do, with a footprint to deliver in countries that matter to our clients.
This proposition is anchored on true shared value, what our world needs now, creating human (societal) value, employee value and commercial value. This proposition cuts across our key mega-businesses ABC (Advertising, Branding and Content), Experience (including CRM and e-commerce), PR & Influence and Media (focussed on performance marketing).
In addition, we’ve created proprietary marketing products in areas such as real-time marketing, social intelligence, performance marketing, e-commerce enablement and content hubs. Our unique operating model, One Ogilvy, allows clients and brands to cut the complexity of agency structures and create seamless omni-channel experiences for their consumers, across touchpoints. Fuelled by the holy trinity of content, data, and technology; Ogilvy Africa strives to be the best-practice agency model, for Developing & Emerging markets.
In our 20+ years in Africa, we have won the highest number of regional and global awards for the region including Cannes Lions, Clio Awards, Dubai Lynx Festival, SABRE Awards (Global and Africa), Loeries and WARC, to name a few.
Ogilvy is a leading global network of WPP. Launched by David Ogilvy over 75 years ago, it is referred-to as the Agency of Giants, by several industry experts. 2023 WARC rankings named Ogilvy, the #1 creative network in the world.
JOB PURPOSE – SUMMARY
The Account Manager is responsible for the effective management of all client projects, the day-to-day, effectively managing workflow and ensuring that client expectations are managed accordingly. As the Account Manager you are the brand custodian and will proactively and positively manage the relationship between the Client and our Agency, ensuring that we continue to optimise our strong working relationship.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
• Be accountable and manage the account portfolio holistically, ensuring day-to-day account activities and client expectations are met.
• Driving strategic focus, providing overall strategic guidance and alignment with Strategy.
• Managing Client and all their stakeholders within the different business units.
• Effectively manage and be accountable for the workflow between the Client and Agency ensuring all projects are delivered to brief, strategy and timelines.
• Keep communications ongoing, updating client and informing them of the status of projects.
• Manage client budgets and ensuring all respective projects are delivered accordingly to allocated scope of work.
• Manage presentations, creative, strategy direction working closely with the respective team members to ensure the brief aligns to client requirements.
• Creating and maintaining positive, long-term relationships with clients to build trust.
Client Management:
• Understand client business, strategy and communication goals.
• Effectively unpack client briefs to ensure all deliverables are aligned and met.
• Lead and participate in brainstorming sessions and evaluate creative ideas.
• Understand overall client strategies and facilitate in driving strategic alignment.
• Work independently and manage day-to-day implementation of client activities.
Talent Management and Internal Relationships:
• Responsibility for effective team communication, both written and verbal, ensuring all team members and clients receive contact reports, briefs, market information, timing schedules, minutes etc.
• Demonstrate ability to effectively manage and be accountable for workflow both internal and externally (client and suppliers).
• Form strong relationships with all team members.
Commercial Management:
• Manage the accounts billing system and contribution to finance process, including POs.
• Ensure that work is produced within budget and on time.
• Ensure all projects are reconciled and are billed timeously.
• Ensure reconciliation meetings are held with Client.
PROFESSION, TECHNICAL SKILL AND PREVIOUS EXPERIENCE REQUIRED
• A bachelor’s degree in marketing, communication, or a related field.
• At least 5 years of experience as an Account Manager working on FMCG, Telco, Financial portfolios.
• Excellent knowledge of digital best practices, marketing strategies, and social media management.
• Solid presentation, communication, and negotiation skills, with experience liaising with clients at senior level.
• Experience in participating in new business pitches.
• Excellent project management skills, organizational and time management skills with strong attention to detail.
• Experience and a strong understanding of digital marketing channels such as, online advertising, SEO, and social media.
• Be able & willing to make decisions, be accountable & take responsibility for said decisions.
• Able to act on own initiative, but also work as part of an established team.
• Proactively demonstrates added value – bringing solutions to problems and delivering more than just what is asked for.
• Outgoing, confident and flexible with strong leadership qualities.
• Natural communicator – good with people.
• Enjoys challenges – and great at juggling projects/multitasker.
• Quick learner and receptive to client’s and manager’s feedback.
BELIEFS AT OGILVY
• People need regular OS upgrades: Even the best OS will be obsolete tomorrow unless its constantly upgrades. same is true for people.
• We need more cows than milk men: We are a culture of practitioners, not manager. We contribute before we comment.
• Creative about creativity: Creativity is, and will always be, our differentiator. Creativity now includes holy trinity of Data -Content -Tech
• Diversity is a competitive advantage: New profiles, new skills, new styles of leadership make us a stronger company.
• Collaborative advantage > Competitive advantage: Find partners who are on top of their game at the skillset we need. It’s the only way to scale at the speed without pretending to have all the answers.
• Team Individual: You get a lot more done when everyone stops worrying about who gets credit at the end. Teams Succeed, individuals fail.
• Fail often, fail fast: We see intrapreneur in all our people and encourage a culture of pilots. Test, succeed and scale; or fail-fast learn, learn from the failure and start something new.
HOW TO APPLY
Ogilvy Africa is an equal-opportunity employer that believes in diversity as a competitive advantage. We are committed to a fair and inclusive hiring process. To minimize unconscious biases from our hiring process, we’ve taken on an initiative to #RightTheCV (find out more by clicking here)
We encourage candidates to apply using this free, downloadable template, available here https://bit.ly/2OtLnYH
Kindly forward your application to [email protected] indicating the job title as the subject. Please also share your motivation for the role along with your updated CV
Closing Date: November 18, 2024